Shipping
Attention
Due to the current Covid-19, you may experience short delivery delays, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience.
Delivery Process
Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check on your order status. You can also go to your account page to check on order status.
Shipping Charges
Due to the epidemic, logistics cost has increased. In order to ensure a good shopping experience for users, customers only need to pay $12.99 for the postage to enjoy the same shopping experience as before. Free standard shipping on orders over $99. Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, ZAF, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $25.99.
Shipping Time
During your checkout, you will be provided with an estimated delivery date. You can also refer to the table below for estimated shipping times for various destinations.
North America
| Country | Standard Shipping | Expedited Shipping |
| The United States | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Canada | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Mexico | 8-15 Days | Estimated to be delivered in 3-5 business days |
Europe
| Country | Standard Shipping | Expedited Shipping |
| The United Kingdom | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Germany | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Italy | 8-15 Days | Estimated to be delivered in 3-5 business days |
| France | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Belgium | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Poland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Austria | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Spain | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Sweden | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Czech Republic | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Switzerland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Portugal | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Luxembourg | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Greece | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Republic of Lithuania | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Estonia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Hungary | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Norway | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Netherlands | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Bulgaria | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Romania | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Finland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Iceland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Croatia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Denmark | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Latvia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Malta | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Slovakia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Slovenia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Ireland | 8-15 Days | Estimated to be delivered in 3-5 business days |
Asia
| Country | Standard Shipping | Expedited Shipping |
| Japan | 4-6 Days | Estimated to be delivered in 3-5 business days |
| South Korea | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Singapore | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Thailand | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Philippines | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Malaysia | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Vietnam | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Kazakhstan | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Turkey | 10-15 Days | / |
| United Arab Emirates | 8-15 Days | / |
| Kuwait | 10-15 Days | / |
| Saudi Arabia | 8-15 Days | / |
| Qatar | 8-15 Days | / |
| Bahrain | 8-15 Days | / |
| Oman | 8-15 Days | / |
| Russian Federation | 10-15 Days | / |
| Israel | 10-15 Days | / |
| Indonesia | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Hongkong, China | 2-3 Days | Estimated to be delivered in 3-5 business days |
| China | 2-3 Days | Estimated to be delivered in 3-5 business days |
| Taiwan, China | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Jordan | 8-15 Days | / |
| Macao,China | 2-3 Days | Estimated to be delivered in 3-5 business days |
Oceania
| Country | Standard Shipping | Expedited Shipping |
| Australia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| New Zealand | 8-15 Days | Estimated to be delivered in 3-5 business days |
Africa
| Country | Standard Shipping | Expedited Shipping |
| South Afric | 10-20 Days |
- The shipping time is estimated and commences from the date of shipping, rather than the date your order is placed. It may take longer than the expected time due to invalid address, customs clearance procedures and other causes.
- Shipping may not be available in all countries - if you can't select your country above, kindly Contact us for assistance.
Order Address Error
If you enter the wrong address with your order, please contact customer service immediately to update the address before shipment. Once the items are shipped, the address cannot be changed.
Additional Information
1. We process orders Monday - Friday (excluding holidays).
2. All delivery times are estimates and VIVAIA is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
3. If you have any questions or need help with your account, please Contact Us and we'll be happy to assist you.
4. Great news - we offer free returns in the United States, United Kingdom and Germany. If you need to return or exchange anything, please contact support@vivaiacollection.com immediately and we will provide you with a free return label. We are working on free returns in other countries and are looking forward to it!